Frequently Asked Questions
Everything you need to know about shopping with Loyal Paws.
How do I determine the right size for my pet?
We provide a comprehensive size guide on every product page. We recommend measuring your pet's chest girth and neck circumference to ensure a comfortable fit. If your pet is between sizes, we suggest sizing up.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Returns are easy and can be initiated through our online portal for a full refund or store credit.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.
Are your pet garments machine washable?
Most of our fashion pieces are machine washable on a gentle cycle with cold water. However, we recommend checking the specific care label on each garment for detailed instructions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, Loyal Paws ships worldwide! Shipping costs and delivery times are calculated at checkout based on your specific location and local customs regulations.